Privacy Policy

Who We Are

Palace Stays (“we”, “us”, or “our”) showcases hotels in palaces and heritage properties and provides a platform to discover and book unique stays. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services.

Scope

This Policy applies to our website, any booking or enquiry forms, customer support interactions, and other services we provide online or offline.

Information We Collect

Contact Details: name, email address, phone number.
Booking Details: check-in/out dates, guest count, preferences, special requests.
Payment Information: billing name, address, and limited payment details processed via secure payment providers.
Account Information: login credentials and profile preferences (when you create an account).
Communications: messages, reviews, survey responses, and support requests.
Technical Data: IP address, device type, browser, general location, and pages visited.

How We Use Your Information

To process enquiries, reservations, and payments.
To communicate booking confirmations, updates, and support.
To personalize recommendations and improve our services.
To operate, secure, and troubleshoot the website.
To comply with legal obligations and enforce our terms.
With your consent, to send news and offers (you can opt out anytime).

Legal Bases for Processing

Where applicable, we process personal data on the following bases: (a) performance of a contract, (b) legitimate interests (such as service improvement and security), (c) compliance with legal obligations, and (d) consent (for certain marketing or optional features).

How We Share Information

Accommodation Partners: to fulfill your reservation or enquiry.
Service Providers: payment processors, IT and hosting, customer support, fraud prevention.
Legal & Compliance: when required by law or to protect rights, safety, and security.
Business Transfers: in connection with a merger, acquisition, or asset sale (with safeguards).

We do not sell your personal information.

International Transfers

Your information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards to protect your data.

Data Retention

We keep personal information only as long as needed for the purposes set out in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements.

Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Choices & Rights

Access, correct, or delete your personal information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Request a copy of your data (data portability), where applicable.
Opt out of marketing communications at any time via the unsubscribe link or by contacting us.

Rights may vary by jurisdiction. We will respond to requests in accordance with applicable laws.

Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us to request deletion.

Third-Party Links

Our website may contain links to third-party sites or services. We are not responsible for their privacy practices. We encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last updated” date and is effective when posted.

Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, you can contact us at:

Palace Stays
Email: [email protected]